1. Strong interpersonal communication and cross-functional engagement and follow up skills
2. Familiarity with Saleforce.com reporting and sales modules
3. Strong attention to detail and problem-solving skills
4. Comfortable multi-tasking in a fast paced team environment
1. 3+ years of Customer service or sales support
2. Familiarity with Channel Sales processes
Provide direct support to the global Field Sales Team through comprehensive understanding of Cisco and Meraki internal sales processes and tools
• Assist Field Account Executives and their leadership with domestic and international booking related inquiries
• Provide back end administrative assistance throughout the Free Trial processes based on global team scope (generating reports, dashboards, creating opportunities and troubleshooting issues that sellers experience)
• Training the field in processes and common tools used by our sellers (SFDC, CCW, POWR, RMA Meraki Dashboard, etc)
• Cross-functional engagement with Operations, Finance, Support, Logistics and Channel in resolving the needs of prospects, customers, and technology partners
• Become technically proficient with Salesforce.com and other internal systems
• Maintain sales procedures, processes, compliance and CRM database integrity
• Document and drive cases to resolution within SLA in SalesForce.com (note that tool may change in the future)
• Create reports and dashboards for the field using various tools (e.g. SFDC, Cisco Ready, Snowflake, etc)
• Support fellow team members within region and globallyegards,
